Frequently Asked Questions

How long does it take to process my order?

Orders are processed within 1-3 business days from our U.S. warehouse. You'll receive a shipping confirmation email with tracking information once your order ships.

How long does delivery take?

Standard shipping typically takes 3-7 business days within the United States.

Where do you ship from?

All orders ship from our U.S. warehouse.

Do you ship internationally?

Currently, we only ship within the United States. International shipping is available for wholesale orders only—please contact us for details.

Can I track my order?

Yes. Once your order ships, you'll receive an email with tracking information. You can track your package through the carrier's website.

What is your return policy?

We offer a 30-day quality guarantee. If you receive a damaged, defective, or incorrect item, we'll issue a full refund or send a free replacement—no return shipping required.

Do I need to return the product?

No. In most cases, you don't need to send anything back. Simply contact us with your order number and a photo of the issue, and we'll take care of it.

How do I request a refund or replacement?

Email us at dealusysupport@163.com

within 7 days of delivery with your order number and a photo showing the issue. We'll review and respond within 1-2 business days.

How long does it take to get my refund?

Refunds are processed within 3-5 business days after approval and issued to your original payment method.

Can I cancel my order?

Yes, orders can be cancelled free of charge if they haven't shipped yet. Once shipped, orders cannot be cancelled but are covered under our quality guarantee.

Are your products durable?

Yes. All our products are tested for real-world daily use. We stand behind every item we sell—if something's not right, we'll make it right.

Do you offer bulk or wholesale pricing?

Yes! We offer wholesale pricing for bulk orders. Visit our Wholesale page for details, or contact us for a custom quote.

What payment methods do you accept?

All transactions are processed through Shopify's secure payment system.

Is checkout secure?

Absolutely. All payments are encrypted and processed through Shopify's secure checkout. Your payment information is never stored on our servers.

Still Have Questions?

Can't find the answer you're looking for? We're here to help!

📧 Email us: dealusysupport@163.com